The client, a leading cost management company, needed a solution provider to support their pool of databases for large claim processing system.

Challenges

• To get resources to support their databases during their night hours
• Lack of in-house bandwidth

Solution

• emids sent a DBA onsite for five weeks to review client systems and submitted recommendations
• A team of two emids DBAs were formed at offshore to provide remote database support to their 60 servers
• The services offered by emids included maintenance, regular monitoring of servers for availability, job runs, server backups, access management, implementing security policies , deployment and roll outs

Results

• Cost savings by 50%
• 24x7 maintenance support
• Impact of failure for critical application is minimized

Evidence of Success

• The engagement with emids helped them save cost by 50%

Testimonial

" I have a lot of peace at night knowing that we have well skilled staff that is monitoring our environment at night and doing what it takes to ensure our services are available to our employees and customers at the beginning of each day. "
– Manager Database Analysis